WOVN Copilot Dashboard - Empowering Clients with AI Insights
WOVN Copilot Dashboard - Empowering Clients with AI Insights
Overview of the Project
As WOVN expanded into AI-driven services, we saw the need for a dedicated client-facing dashboard—a streamlined platform where clients could track all the work we’ve done for them in one place. The WOVN Copilot Dashboard provides a high-level overview of translation and localization efforts, offering valuable insights and analytics to help businesses measure the impact of WOVN’s services.
Many of our clients are business decision-makers, not translators, making our existing platform difficult for them to navigate. Copilot simplifies their experience by removing unnecessary complexity and focusing on the data that matters.
Overview of the Project
TokyoTreat, Yumetwins, Sakuraco, and NoMakeNoLife are subscription-based services offering curated Japanese snack and lifestyle boxes. One of the key challenges we faced was a high churn rate of 7% for our monthly subscriptions. A significant reason for this was that customers felt they were not getting enough value for what they were paying. To address this, we introduced a gamified streak and loyalty program designed to enhance customer engagement and retention.
Overview of the Project
TokyoTreat, Yumetwins, Sakuraco, and NoMakeNoLife are subscription-based services offering curated Japanese snack and lifestyle boxes. One of the key challenges we faced was a high churn rate of 7% for our monthly subscriptions. A significant reason for this was that customers felt they were not getting enough value for what they were paying. To address this, we introduced a gamified streak and loyalty program designed to enhance customer engagement and retention.
Sole Product Designer responsible for the entire product design
Tools used: Figma, Photoshop, Illustrator.
Sole Product Designer responsible for the entire product design
Tools used: Figma, Photoshop, Illustrator.
Key outcomes & impact
Key outcomes & impact
Improved transparency: Clients can now see the full scope of WOVN’s contributions, helping them measure ROI and business impact.
Improved transparency: Clients can now see the full scope of WOVN’s contributions, helping them measure ROI and business impact.
Improved transparency: Clients can now see the full scope of WOVN’s contributions, helping them measure ROI and business impact.
Actionable analytics: Built-in data visualization tools enable clients to make informed business decisions using localization insights.
Actionable analytics: Built-in data visualization tools enable clients to make informed business decisions using localization insights.
Actionable analytics: Built-in data visualization tools enable clients to make informed business decisions using localization insights.
Optimized user experience: A clean, distraction-free UI ensures clients quickly find the information they need.
Optimized user experience: A clean, distraction-free UI ensures clients quickly find the information they need.
Optimized user experience: A clean, distraction-free UI ensures clients quickly find the information they need.
Increased client retention: Providing a dedicated, easy-to-use dashboard strengthens relationships and encourages continued use of WOVN’s services.
Increased client retention: Providing a dedicated, easy-to-use dashboard strengthens relationships and encourages continued use of WOVN’s services.
Increased client retention: Providing a dedicated, easy-to-use dashboard strengthens relationships and encourages continued use of WOVN’s services.
Process
Research & Insights
Conducted interviews with clients to understand their pain points in using our current platform.
Analyzed user behavior to determine what features were most valuable for business users versus translators.
Held design and development meetings to align on challenges, opportunities, and technical feasibility.
Process
Research & Insights
Conducted customer surveys post-cancellation to identify pain points.
Analyzed customer feedback and reviews to understand perceived value gaps.
Collaborated with business stakeholders, directors, and the CEO to align the loyalty program with business goals.
Research
& Discovery
Analysis & Solution
Development
Collaboration &
Alignment
Validation &
Feedback
Research
& Discovery
Analysis & Solution
Development
Collaboration &
Alignment
Validation &
Feedback
Strategy & Solution
Client-Focused Dashboard Design
Built an interface specifically for decision-makers, removing unnecessary complexity.
Focused on presenting essential metrics, work progress, and impact assessments.
Seamless Analytics & Reporting
Integrated real-time analytics to showcase how WOVN is improving their global reach.
Provided exportable reports for internal business planning.
Enhanced Usability & Accessibility
Ensured minimalist design with a focus on clarity.
Prioritized ease of access—no unnecessary navigation, just the data clients need.
Strategy & Solution
Client-Focused Dashboard Design
Built an interface specifically for decision-makers, removing unnecessary complexity.
Focused on presenting essential metrics, work progress, and impact assessments.
Seamless Analytics & Reporting
Integrated real-time analytics to showcase how WOVN is improving their global reach.
Provided exportable reports for internal business planning.
Enhanced Usability & Accessibility
Ensured minimalist design with a focus on clarity.
Prioritized ease of access—no unnecessary navigation, just the data clients need.
Learnings & Other Notes
Resourcefulness is key: Utilizing existing assets, such as excess inventory, can add value without increasing costs.
Balance user needs with business goals: The best solutions align customer satisfaction with revenue growth.
Gamification drives engagement: A visually interactive and rewarding system fosters long-term retention.
Cross-brand strategy enhances visibility: Encouraging users to explore other products within the brand ecosystem improves customer lifetime value.
This initiative successfully turned a challenge into an opportunity, proving that strategic, resourceful design decisions can lead to both business and customer success.
/ Kendrick Pingkian
/ Kendrick Pingkian
Learnings & Other Notes
Different users have different needs: Business users require a simplified, high-level view, while translators need more granular tools.
Data visualization matters: Presenting analytics in a clear and concise way adds value beyond just localization services.
Transparency builds trust: Showing clients exactly how much work WOVN has done for them reinforces the value of our service.
Dedicated solutions drive engagement: Clients now interact with WOVN more frequently through the Copilot Dashboard, increasing overall satisfaction and retention.
The WOVN Copilot Dashboard has redefined how our clients engage with our services, making localization efforts more transparent, measurable, and actionable.
/ Kendrick Pingkian
/ Kendrick Pingkian